OBJECTIVE:

EXPERIENCE:

2/2013 - Present

Industry: Government and Military

Field Engineer Datacom/Networking

Primary Technician to maintain vast datacom network.

6/2003 - 2/2013

Field Service Technician

Field Service Technician:Installation and maintanence of a varitey of telecommunications equipment, such as but not limited to Routers, Switches, and Multiplexers. Installation of telecom suites from Cabinet to overhead cable ladders and runs, experienced in grounding and device and cabling installation.

8/2002 - 6/2003

Network Controller

Monitor Secrue and Non-Secure networks.

5/2002 - 5/2002

Drive Tester

Independently function as a cellular site tester, using wireless web technologies on Oahu, Maui, Hawaii, and Kauai.

4/2002 - 4/2002

PC Technician

Installed IBM server, scripted upgrade from OS/2 to LinuxInstalled associated periphials:Printers,UPS,and modems.Installs done at Sears Optical Centers.

2/2002 - 3/2002

Telecommunications Technician

-NMCI:Information Strike Force-Fiber Optic Wirescope and laser testing and troubshooting-Fiber Optic Fusion Splicing-Fiber Optic Mechanical Splicing-Fiber Optic Stripping and Termination-Splice Tray and Rack Dressing-Pulling and laying Fiber Cable.

9/2001 - 12/2001

NOC Operator

-NOC Operator Telecommunications Policy Group, NOC operator, Schedule live videoconferences, via ATM, ISDN, and Satellite. -Installed and configured Windows 2000 Server and Professional-Special Project: Wrote and Test procedures to configure Windows 2000 Virtual Private Network and Remote Access Server.-Experienced in installation and configuration of Domains -Add users -Set disk quotas -Create Group Policies -Installed and Configured Exchange Server-Assisted in installation of Asynchronous Transfer Mode Modules -Network Cabling CAT5 and DB25

5/2000 - 4/2001

Teleservice Assistant II

Assited Clients with internet banking, such as reissuing passwords and troubleshooting logon problems. Also aided clients with inquires about their accounts, loans, and other bank related inquires.-Teleservice Representative Pacific Century Corporation, Assisted clients with Internet banking such as reissuing passwords, logging trouble tickets. -Liaison between customer service representatives and outside vendors for internet bill pay service. -Handled escalation calls such as complaints, concerns, and inquires. -Contact person for proper bank procedures dealing with banking standards

9/1999 - 5/2000

Bank Teller

Collected deposit for credit union members and assited with concerns in regards to their member accounts.

11/1998 - 8/1999

Customer Care Representative

Assited Clients with billing questions, with use of cellular phone, indirect sales of cellular phone plans, and help resolve techinical problems with placing calls.

8/1998 - 10/1998

Customer Care Representative

Telemarketed wireless cable to clients via telephone inquires.

11/1991 - 8/1998

Customer Service Representative

Assisted Clients with concerns and inquires about their bank accounts and loans.

EDUCATION:

12/2002

Associate Degree

Computing, Electronics, Networking Technologies. (CENT) Program.Authorized Cisco Training Academy.

12/1995

Bachelor's Degree

Bachelor's in Arts:Economics

5/1993

Associate Degree

Liberal Arts

CERTIFICATION:

8/2013

12/2010

10/2009

2/2002

2/2002

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